GOG Has Implemented a New Refund Policy

GOG Has Implemented a New Refund Policy

Digital game marketplace GOG.com has announced a new refund policy. The beauty of this new policy is that it can permit refunds up to 30 days after the game’s purchase.

Many online have stated how the new policy seems too generous, giving way to people abusing the system. However, there’s a good sense of pro-consumer going on with the system. Plus, GOG has been supplying DRM-free games. DRM (or Digital Rights Management) is a way of preventing the sharing of copyrighted digital media.

In theory, it’s a good system. However, the games often get “cracked” and are open to pirating. DRM games also often require a constant internet connection for play – even for single-player games.

DRM-free games forego the “security” over copyright protection for improvements for consumer enjoyment.

Good Old Gaming

GOG’s service of offering DRM-free games gives them a perceived “edge” over other marketplaces. GoG’s new policy reads as such:

“Everyone at GOG believes in a ‘gamers-first’ approach. It means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us.

The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience. And it all sums up in one sentence: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. 

That’s it. It’s important for us to say that this update is possible thanks to your respect for all the time and hard work put into creating the games you buy on GOG.com and playing by the rules. We’re grateful for that and encourage you to continue to do so”.

Always Read the Fine Print

Of course, there’s a little more to it than just that – fine print, and all that. GOG’s support centre added the following:

“We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases”.

And this:

“We trust that you’re making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn’t work as you expected.

This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn’t like it, please consider sharing your opinion instead.

Also, please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don’t be that person. No one likes that person”.

CDRM Projekt RED

GOG is covered by any potential miscreants who would want to take advantage of the new refund policy and its lengthy returns period. Then again, when you consider that GOG is owned by CD Projekt, pro-consumer moves like this are to be expected.

How do you feel about this new policy? Do you think it does open up to abuse? Or is it simply what it says on the tin; another implementation of a pro-consumer method? We’d love to hear your thoughts, so why not add them down below?


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